Delivery, Returns & Refunds

Who we are

Our online shop is run by Ijoko Omo Yoruba.

Email: hello@ijokoomoyoruba.com.

Prices and payment

All prices are in pounds sterling (GBP). The delivery charge is shown in your bag before you pay, and the total you see is the total you pay.

Payment is taken by card through Stripe. We never see or store your card details.

Your order is confirmed when you receive our confirmation email after payment.

Delivery

We currently deliver within the United Kingdom only. Delivery costs £4.99 per order, however many items you buy.

We will email you when your order is posted. Unless we agree otherwise, we will deliver your order within 30 days of your order being confirmed.

If your parcel has not arrived, please email us and we will look into it straight away.

Your right to cancel (14 days)

You have the right to cancel your order and return it, for any reason, within 14 days of the day you receive the goods. This is your legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To cancel, tell us clearly within that time, for example by emailing hello@ijokoomoyoruba.com with your name, order details and that you wish to cancel. You must then send the goods back within 14 days of telling us.

You pay the cost of posting the goods back to us. Please use a tracked service, as you are responsible for the goods until we receive them.

Please return items unworn, unwashed and in the condition you received them. We may reduce your refund if the goods have lost value because they were handled more than needed to check them.

We will refund the price of the goods and the standard delivery charge you paid within 14 days of receiving the goods back (or of receiving proof you have sent them back, if earlier). Refunds go back to the card you paid with.

Faulty or incorrect items

Your legal rights under the Consumer Rights Act 2015 are not affected. If an item arrives faulty, damaged, or not as described, contact us and we will repair, replace or refund it as the law requires, and we will cover the return postage.

Sizes and stock

Stock is limited and shown on each product. If something sells out while your payment is being processed, we will contact you and refund you in full.

Contact

Questions about an order? Email hello@ijokoomoyoruba.com.